Privacy Policy

The Ceramic Kingz

1. Introduction

The Ceramic Kingz respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you contact us, request a quote, book a service or use our website.

2. Information We Collect

We may collect your name, phone number, email address, suburb, vehicle details, booking details, payment information and any messages you send to us. We may also take photos or videos of your vehicle before, during and after service.

3. How We Use Your Information

We use your information to respond to enquiries, provide quotes, confirm bookings, complete services, process payments, send service updates, provide aftercare instructions and maintain business records.

4. Photos and Videos

Vehicle photos or videos may be used for service records, quality control, website content, social media or marketing. If you do not want your vehicle used for marketing, please tell us before the service begins.

5. Marketing

We may contact you about services, updates or offers where permitted by law. You can unsubscribe or ask us to stop sending marketing messages at any time.

6. Sharing Information

We do not sell your personal information. We may share information with trusted service providers such as payment processors, website platforms, booking systems, marketing tools, accountants, insurers or legal advisers where needed to operate our business.

7. Website Cookies

Our website may use cookies or analytics tools to understand website traffic and improve the user experience. You can disable cookies through your browser settings.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. However, no online system can be guaranteed to be completely secure.